Legal

Refund Policy

Last updated: 6 November 2026

In short: if we charged you twice, or you paid and we did not switch your access on within 76 hours, you get your money back. Once your access has started, the plan is not refundable.

1. How paying for Lectrix works

• You pay once, by UPI, for a plan. The price and how long the plan lasts are shown to you before you pay.
• We switch your access on by hand once we see your payment. Your plan runs from that moment until the end of the period you paid for.
• Plans do not renew automatically. Nothing is charged again unless you choose to pay again.

2. When you get a refund

• You were charged twice, or more than the price shown. We refund the extra amount.
• You paid, but we did not switch your access on within 76 hours. We refund the full amount, unless you would rather keep the plan and have it switched on.
• Where the law requires a refund. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

3. When you do not get a refund

Once your access has been switched on, the plan is not refundable, including for days you do not use.

4. How to ask for a refund

Email lectrix.team@gmail.com from the address you use for Lectrix, with:

• the UPI transaction ID (the 12-digit UTR number in your payment app),
• the date and the amount you paid, and
• the reason, in a line or two.

We reply within 48 hours. If the refund is due, we send it to the same UPI account you paid from within 7 working days of approving it.

5. Changes to this policy

If we change this policy, we will update the date above. A change never applies to a payment made before it. This policy forms part of our Terms of Use.